Acceptable Use

By accessing our website or services, you agree to use them in a lawful manner and refrain from engaging in activities that may harm others or the platform. Use of our tools for harassment, spam, or malicious behavior is strictly forbidden.

Marketing or commercial use of our platform without explicit permission from Obsidian AI Labs Inc. is not allowed.

What Information We Collect

Personal Information
We collect personal data when you:

• Complete a contact form or booking form

• Sign up for a demo or consultation

• Engage with our SMS outreach platform (with consent)

This data may include:

• Name, email, phone number

• Business details (e.g., name, address, website)

• Conversation history with our AI agent (for context and improvement)

Automatically Collected Data

We may collect the following non-personal information:

• Browser and device information

• IP address and geolocation

• Website pages visited and referring URLs

• Time spent on site

• Cookies and session data

How We Collect It

• Voluntary Submission through forms or user interaction.

• Automated Tools such as Google Analytics, custom tracking, and cookies.

• SMS and Outreach Automation via A2P-compliant platforms, collecting interaction history to provide more tailored outreach.

Use of Information

We use the collected information to:

• Personalize your experience

• Deliver relevant content or offers

• Reconnect you with services you previously showed interest in

• Improve our outreach and AI automation

• Fulfill A2P registration and legal compliance requirements

A2P Compliance and Consent

Obsidian AI Labs Inc. complies with Canadian A2P (Application-to-Person) messaging regulations.

Consent: All contacts added to our SMS outreach tools have either:

• Previously interacted with your business

• Submitted a form or inquiry

• Provided consent via another digital channel

Opt-Out: Recipients can opt-out at any time by replying with keywords like "STOP," "DELETE," or "UNSUBSCRIBE."

Sample Opt-in Confirmation Message: "Thanks for connecting with Obsidian AI Labs. You're now subscribed for updates. Reply STOP to opt out."

Sample Follow-up Message: "Hi [First Name], just checking in — would you like to schedule a free demo or reconnect with [Client Name]? Reply YES or STOP."

Cookies and Analytics

We use cookies to:

• Analyze visitor behavior

• Improve website performance

• Remember preferences for future visits

Our use of third-party tools (e.g., Google Analytics, Facebook Pixel) may result in anonymous usage data being stored temporarily. You can disable cookies in your browser at any time.

Testimonials

Testimonials and case studies shared on our website are voluntary and reflect real experiences from our clients. We reserve the right to edit for grammar or length without altering the context.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies when visiting.

Your Rights

You can:

• Request to see the data we have about you

• Request changes or deletion

• Opt out of communications at any time

To request any of the above, contact us at [email protected].

Policy Changes

We may update this privacy policy at any time. Changes will be reflected on this page with an updated "Effective Date." Continued use of our site or services constitutes acceptance of the revised policy.

Contact Us

Obsidian AI Labs Inc.

St. Thomas, Ontario, Canada

Email: [email protected]

By using our services or visiting our site, you agree to this Privacy Policy and the terms it sets forth.