Terms and Conditions

Effective Date: April 1, 2025

Business Name: Obsidian AI Labs Inc.

Welcome to Obsidian AI Labs Inc. ("Obsidian AI Labs," "we," "us," or "our"). These Terms and Conditions govern your use of our website (https://obsidianailabs.ca), products, and services. By accessing or using any part of our services, you agree to these terms in full. If you do not agree, please discontinue use immediately.

1. What We Offer

Obsidian AI Labs Inc. provides AI-powered SMS outreach and automation solutions for Canadian businesses. Our technology is designed to re-engage previously acquired leads through intelligent, human-like messaging to increase client conversions and streamline scheduling.We may update or discontinue any features at any time, and we reserve the right to limit or revoke access if these Terms are violated.

2. User Access and Eligibility

To access and use our services, you must:

Be at least 18 years of age or have parental/legal guardian consent
Provide accurate and up-to-date information during registration
Maintain the confidentiality of your login credentials

You are solely responsible for any activity conducted under your account.

3. Intellectual Property & Copyright

All content on this site, including but not limited to text, images, logos, software, and layouts, is the intellectual property of Obsidian AI Labs Inc. or its licensors. Unauthorized use, duplication, modification, distribution, or republication of any materials is strictly prohibited without prior written consent.

4. Acceptable Use

Users agree not to:

Use the platform for any illegal or unauthorized purpose
Distribute harmful, offensive, or infringing content
Attempt to gain unauthorized access to our systems or other user accounts

Commercial use of the website content or services without our consent is prohibited.

5. A2P Messaging Compliance

All SMS outreach campaigns performed by Obsidian AI Labs adhere to Canada’s Anti-Spam Legislation (CASL) and telecommunications regulations. We only send messages to:

Leads who previously engaged or interacted with your business
Contacts acquired via forms, prior purchases, bookings, or legitimate business interactions

All recipients have the ability to opt out at any time. A sample opt-in message includes:

"You've successfully opted in to receive updates from [Client Name]. Reply 'STOP' to unsubscribe."

6. Limitations of Liability

We are not liable for:

Any direct, indirect, or incidental losses or damages
Interruptions or failures in service due to third-party systems or internet connectivity

You are responsible for securing your own access environment, including antivirus and network protections.

7. Third-Party Services and Links

Our platform may include links or integrations with third-party services. We are not responsible for the content, privacy practices, or operations of any third-party website or service. Please review their respective policies.

8. Termination

We reserve the right to terminate or suspend access to our services at any time for violations of these terms, unlawful activity, or technical issues.

9. Updates to These Terms

These Terms and Conditions may be updated periodically. Continued use of our services implies acceptance of the revised terms. Please revisit this page to stay informed.

10. Contact Information

If you have questions about these terms, please contact us at: Obsidian AI Labs Inc.

Website: https://obsidianailabs.ca

Email: [email protected]

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