Data Deletion Instructions

Last updated 29 October 2026.

This update corrects statements of fact. It does not release commitments we have already made or limit your legal rights.

This page explains what information Obsidian AI Labs Inc. holds about you, how to have it deleted, and how long that takes. It applies to information we obtain through Facebook and Instagram as well as information you send us directly, form submissions, call and meeting recordings, and the business contact details we use for outreach. Our Privacy Policy describes all of these.

What we obtain from Facebook and Instagram

We operate our own Facebook Page and Instagram account. Through Meta's official APIs we access only what relates to our own accounts:

• Comments left on our posts, and the public username of the person who left them
• Messages sent to our Page or Instagram account, and the sender's public username
• Aggregate statistics about our own posts, such as reach and impressions

This covers your interactions with our own Facebook and Instagram accounts, including messages you send to them. We are verifying the exact fields our Meta permissions give us access to. We do not sell, rent or trade personal information. The Meta Pixel on our website is separate; you can turn it off with the "Tracking choices" link on any page, and it is described in our Privacy Policy.

How to request deletion

Email privacy@obsidianailabs.ca with the subject line Data Deletion Request. Tell us:

• the Facebook or Instagram username you used, or the email address you contacted us from
• roughly when you interacted with us, if you remember

You do not need an account with us, you do not need to give a reason, and there is no charge. We may ask for a little information to confirm the request is yours and to find the records. Do not send passwords or identity documents unless we explain why they are needed and how to send them.

What happens next

• We acknowledge your request within 2 business days.
• We delete the data within 30 days and confirm in writing when it is done.
• Deletion covers our records, our logs, recordings, transcripts and notes, and our backups. Where a backup cannot be edited in place, it is deleted when that backup expires on its normal schedule, and no later than 90 days. We are confirming every backup schedule against that, and our confirmation to you will list any copy still outstanding.
• If your information is held in a system we run for one of our clients, we may need to work with that client to handle your request. This does not remove our own legal responsibilities.
• Previously published deletion deadlines remain commitments. We are verifying deletion across live records, logs, recordings, transcripts, notes, provider copies and backups. The 30-day and 90-day periods do not extend any shorter deadline that applies, including the 7-day post-engagement deletion. Our updates to you will list any copies still outstanding, and we will not call a deletion complete while copies remain.

If law requires us to keep information, for example a record of a transaction for tax purposes, we will tell you exactly which fields we keep, why, and for how long.

Deleting a comment yourself

A comment you left on one of our posts is held by Meta, not only by us. You can delete it yourself at any time directly on Facebook or Instagram, which removes it from public view, subject to Meta's own retention. Ask us as well and we will remove any copy we hold.

Removing our app's access

If you have granted any Obsidian AI Labs application access to your Facebook or Instagram account, you can revoke it yourself:

• Facebook: Settings & Privacy, then Settings, then Apps and Websites. Select the app and choose Remove.
• Instagram: Settings, then Website Permissions, then Apps and Websites.

Revoking permission stops access that depends on that permission. It does not delete copies we already hold, and it does not affect the separate website tracking choices. Email us as above to delete data already held.

Your other rights

Under Canadian privacy law you may also ask what personal information we hold about you, ask us to correct it, and complain to the Office of the Privacy Commissioner of Canada if you are not satisfied with our response. Requests go to the same address. Access requests generally get a response within 30 days.

Contact

Brandon Dietz, Privacy Officer
Obsidian AI Labs Inc.
St. Thomas, Ontario, Canada
privacy@obsidianailabs.ca

See also our Privacy Policy and Terms and Conditions.